This Return and Refund Policy applies to all purchases made through the Sheds World website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Our customer service is available Monday to Friday between 9:00 am to 5:00 pm.

Return Window

Customers in the United Kingdom have the right to cancel their purchase and return the product within 14 days of the delivery date without providing any reason.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at support@shedsworld.shop with your order number and a detailed reason for the return.

  2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

  1. Prepare the Item:

    • Safely pack the item in its original packaging, including all parts, accessories, manuals, and documentation.
    • Ensure that the product is unused, undamaged, and in resalable condition.

  2. Include Documentation:

    • Attach the return authorization form provided by our customer service.
    • Include any necessary supporting documents or images if applicable.

  3. Shipping the Item:

    • Use the prepaid return shipping label sent to you via email.
    • Drop off the package at the designated courier location or arrange for pickup as instructed.

Return Costs

Defective or Incorrect Products: There is no cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

Change of Mind (Customer Remorse): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit their requirements, or they no longer want the item.

Specific Return and Refund Conditions

Returns Due to Change of Mind:

    • You may return the product within 14 days of the delivery date.
    • The product must be unused, undamaged, and in its original packaging.
    • Return shipping costs are the responsibility of the customer.

Defective Goods:

    • If you receive a defective product, contact us immediately at support@shedsworld.shop
    • Provide a detailed description and photos of the defect.
    • Sheds World will cover the return shipping costs and offer a replacement product or a full refund.

Damaged Goods:

    • If the product arrives damaged, please notify us within 48 hours of receipt.
    • Send photos of the damage to support@shedsworld.shop
    • We will assess the situation and cover the return costs if necessary.

Incorrect Product Received:

    • If you receive an incorrect product, contact us at support@shedsworld.shop
    • We will arrange the return at no cost to you and ensure you receive the correct product promptly.

Product Never Arrived:

    • If your product has not arrived within the expected delivery time, contact us so we can initiate an investigation with the courier.
    • If the product is not found, we will offer a full refund or a replacement product.

Cancellation After Order:

    • You can cancel your order before it has been shipped by contacting us at support@shedsworld.shop
    • If the order has already been shipped, please follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods:

  1. Contact Us: Notify us within 48 hours at support@shedsworld.shop or call +44 2080 402985

  2. Provide Evidence: Send detailed descriptions and photos of the damage or defect.

  3. Assessment: We will assess the issue and, if approved:

    • Replacement: Offer a replacement product at no additional cost.
    • Refund: Provide a full refund to the original payment method.

Policy for Non-Damaged Goods

If you change your mind:

  1. Return Window: You may return the product within 14 days of the delivery date.

  2. Condition: The product must be unused, undamaged, and in its original packaging.

  3. Return Costs: You are responsible for the return shipping costs.

Timelines

Return Window: Returns must be reported and shipped within 14 days after receiving the return authorization.

Return Processing: After receiving and inspecting the returned item, we will process the refund within 5 business days.

Refund Conditions:

    • The product must meet the return conditions stated above.
    • Refunds for defective or incorrectly delivered products are approved after inspection.

Refund Period: Once approved, refunds will be processed to your original payment method within 5 business days.

Refund Methods: Refunds are issued to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

Assembled or Installed Products: Products that have been assembled or installed, unless they are defective.

Return Address

Send all authorized returns to: 20 Wenlock Rd, London N1 7GU, United Kingdom

Shipping Method and Costs

Shipping Method: Please use the shipping method specified in the return authorization instructions, typically via a trackable service like DHL with Track & Trace.

Restocking Fees: There are no restocking fees for returned items.

Legal Rights

This policy does not affect your statutory rights under UK consumer law.

Questions?

Visit our FAQ page for more information.

Company Name: Sheds World

Address: 20 Wenlock Rd, London N1 7GU, United Kingdom

Email: support@shedsworld.shop

Phone: +44 2080 402985

Company Number: 15074295

Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm